1. About this policy
This Privacy Policy explains how ERA Robotics Pty Ltd (“ERA Robotics”, “ERA”, “we”, “us” or “our”) collects, holds, uses and discloses personal information.
It applies to information collected through our website, enquiries, business relationships, events, demonstrations, recruitment activities and other interactions with ERA Robotics.
Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name, job title, organisation and business contact details;
- your email address, telephone number and correspondence with us;
- information submitted through enquiry, consultation or contact forms;
- information relating to a potential project, deployment, demonstration, service request or commercial relationship;
- delivery locations, site contacts and operational information required to provide products or services;
- records of meetings, demonstrations, support requests and business communications;
- recruitment information, including employment history, qualifications and information contained in applications;
- website usage information, such as IP address, browser type, device information, pages visited and referring website; and
- any other information you voluntarily provide to us.
We do not generally seek to collect sensitive information through our website. Please avoid providing sensitive information unless it is reasonably necessary and requested by us.
3. How we collect information
We may collect personal information:
- directly from you;
- through our website or contact forms;
- during meetings, calls, demonstrations, events or site visits;
- through contractual, customer, supplier or partner relationships;
- from your employer or another representative of your organisation;
- from publicly available business sources, professional directories and professional networking platforms; and
- automatically through cookies, server logs and website analytics technologies.
Where practical, we collect personal information directly from the individual concerned. In some business contexts, we may receive contact information from a colleague, employer, customer, supplier, partner or other authorised representative.
4. How we use information
We may use personal information to:
- respond to enquiries and requests;
- assess operational requirements and discuss potential robotics solutions;
- arrange demonstrations, consultations, deployments, deliveries, training and support;
- prepare proposals, quotations, agreements and project documentation;
- manage customer, supplier, technology and business partner relationships;
- provide, maintain and improve our products, services and website;
- communicate technical, operational or service information;
- send relevant business updates or marketing communications where permitted;
- assess employment applications;
- protect our systems, personnel, customers and business operations;
- comply with legal, regulatory, insurance and contractual obligations; and
- exercise or defend our legal rights and resolve disputes.
We may also use information for another purpose where you have consented, or where the use is otherwise authorised or required by law.
5. Disclosure of information
We may disclose personal information where reasonably necessary to operate our business or provide products and services, including to:
- our employees, contractors and authorised representatives;
- manufacturers, technology partners, distributors and service partners involved in a project;
- logistics providers, couriers, warehouses and installation or support contractors;
- website hosting, cloud storage, email, customer relationship management and information technology providers;
- accountants, insurers, lawyers and other professional advisers;
- government agencies, regulators, courts or law enforcement bodies where required or authorised by law; and
- another entity in connection with a proposed or completed business sale, restructuring, merger or acquisition.
We do not sell personal information to third parties.
6. Overseas processing and disclosure
ERA Robotics operates across Australia and New Zealand and may work with manufacturers, technology providers and service providers located in other countries.
Some information may therefore be stored, processed or accessed outside Australia, including through cloud, communications, customer management and technology services whose infrastructure operates internationally.
The location of overseas service providers may change from time to time. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy requirements.
You may contact us for further information about the countries relevant to a particular service or business relationship.
8. Direct marketing
We may send business communications about ERA Robotics products, services, events, insights or developments where you have requested them, consented to receive them, or where otherwise permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We may still send operational or administrative messages that are necessary for an existing enquiry, project, contract or service relationship.
9. Security and retention
We take reasonable administrative, technical and physical steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include access controls, authentication, secure hosting, system monitoring, staff procedures and restricted access based on business need.
No internet transmission or information storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unencrypted website forms or ordinary email.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, or to satisfy legal, taxation, insurance, contractual and dispute-resolution requirements.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to applicable record-retention obligations.
10. Access and correction
You may request access to personal information that we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before processing a request. In some circumstances, applicable law may permit or require us to refuse access. If that occurs, we will generally explain the reason where it is lawful and appropriate to do so.
We will respond to access and correction requests within a reasonable period.
11. Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
Please include sufficient information for us to understand and investigate your concern. We will acknowledge the complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner for further information or to make a complaint.
12. Third-party websites
Our website may contain links to websites or services operated by third parties. ERA Robotics is not responsible for the privacy, security or content practices of those third parties.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The current version will be published on this page with the updated date shown above.
14. Contact us
For questions, access or correction requests, or privacy complaints, please contact:
This policy describes ERA Robotics' general information handling practices. Additional privacy notices may apply to particular services, forms, projects or recruitment processes.